Ordering

At GiggleGlow, we know the thrill of waiting for a new toy—whether it’s a glowing star projector for bedtime adventures, a squishy sensory set for little hands, or a colorful building block kit for rainy-day creativity. That’s why our team works diligently to process and package each order with care, ensuring every toy arrives ready to spark joy.

Most everyday toys, like soft plush animals, simple board games, or small action figures, are inspected, wrapped in child-safe, eco-friendly padding, and packed into sturdy boxes within 1–2 working days. We skip excessive plastic packaging, opting for recyclable materials to keep both the toy and the planet happy. For more intricate items that need extra attention—such as battery-operated light-up toys with delicate wiring, large playsets with multiple detachable parts, or hand-painted wooden puzzles—processing times may extend to 3–4 working days. This extra time lets our team verify that all components are included, test functionality (like lights, sounds, or moving parts), and ensure secure assembly, so the toy works perfectly right out of the box. We want every GiggleGlow toy to withstand hours of imaginative play and bring endless smiles.

Please note: Orders placed after 3:00 pm EST on Fridays, or over weekends and public holidays, will be processed on the next business day. Once your package ships, we’ll send a confirmation email with a tracking number, so you can follow its journey and count down to the excited gasps of unboxing day.

GiggleGlow delivers toys to families across the globe, ensuring that kids everywhere can enjoy our playful, glowing, and giggly collection. Whether you’re in a busy city, a quiet suburb, or a cozy rural town, we’ll make sure your new toys reach you safely.

Shipping times vary by location: Most orders within North America and Europe arrive in 5–10 working days, while international deliveries to Asia, Australia, and other regions typically take 10–15 working days. These are estimates—delays can occur due to customs processing (many countries have strict safety checks for children’s products, especially those with electronics or small parts), local postal disruptions, or unexpected events like weather issues, which are beyond our control.

For orders shipped outside our base country, keep in mind you may be responsible for additional customs fees, import taxes, or duties. These charges are set by your country’s regulations (not GiggleGlow) and depend on factors like the toy’s value, material, or intended age group. We recommend checking with your local customs office before ordering to avoid surprises.

Your satisfaction—and your child’s delight—is our top priority. If you have questions about your order—whether you need to track a shipment, check stock for a specific toy, adjust your order (like swapping a color or size), or clarify delivery times—our customer service team is here to help.

The best way to reach us is through the contact form on our “Contact Us” page. Include your order number, a brief description of your query, and your preferred contact method (email or phone), and we’ll respond within 1–2 working days. For urgent issues—like a last-minute change to a birthday gift order—use our live chat feature during business hours, where a representative will assist you promptly.

Product

At GiggleGlow, we believe toys should be safe, durable, and kind to the planet—because happy kids deserve happy Earth. That’s why we source materials ethically and sustainably, with a focus on child safety, quality, and supporting local communities.

A large portion of our toy materials—from non-toxic, BPA-free plastics (for glowing toys and building sets) and ultra-soft, hypoallergenic fabrics (for plush toys) to sustainably harvested wood (for puzzles and crafts)—comes from trusted local suppliers. This reduces our carbon footprint by cutting down on transportation and supports local artisans and small businesses, who share our commitment to crafting safe, high-quality products that spark joy.

For specialized materials (like LED components for glowing toys, washable sensory materials, or eco-friendly water-based dyes that won’t rub off on little hands), we partner with global suppliers who meet strict safety standards (including ASTM and EN71 certifications, widely recognized for children’s product safety). Every material undergoes rigorous testing to ensure it’s free of harmful chemicals, durable enough for rough play, and safe for kids of all ages—even the teething toddlers who might try to taste-test their new toys. We want parents to feel confident that their child’s new GiggleGlow toy is as safe as it is fun.

We work hard to make sure product images on our site match the true colors of our toys—especially the glowing ones! Our photography team uses professional lighting and high-res cameras to capture vibrant, true-to-life hues: the soft pastels of a plush unicorn, the bold neons of a sensory ball set, or the magical glow of a star projector in the dark.

That said, slight color differences can happen. These may come from small variations in material batches (especially with hand-painted items, where minor differences add to their charm) or differences in monitor settings (brightness, contrast, or screen calibration can affect how colors appear—this is extra noticeable with glowing toys, as screen displays can’t perfectly replicate their in-person sparkle). Rest assured, these differences are minor and won’t take away from the toy’s appeal. If you’re unsure—say, you want to match a glowing toy to a party theme—contact our team for extra photos, including shots of the toy in different lighting.

Returns

We want both you and your child to love every GiggleGlow toy. For full details—including timelines, rules, and step-by-step instructions—visit our “Returns & Exchanges” page.

In short: Most unused, unopened toys can be returned within 30 days of delivery, as long as they’re in original condition with tags, packaging, and any accessories (like instruction manuals, batteries, or small parts) included. Custom items (like personalized glowing name signs or plush toys with a child’s name) have specific guidelines, noted on their product pages.

We take great care to package every toy securely—using padded boxes for fragile items (like glowing projectors or electronic toys) and secure wrapping for small parts—to ensure they arrive in perfect condition. But if a toy arrives damaged, defective, or missing parts (e.g., a broken glow bulb, a non-functioning sound component, or a missing puzzle piece), please notify us immediately.

To fix this quickly, contact us through our “Contact Us” page within 7 days of delivery. Include your order number, clear photos of the issue, and a copy of the delivery note. Our team will review your claim promptly and arrange a replacement, a repair kit (for fixable issues), or a full refund—whichever you prefer—at no cost to you. If we need the damaged item back for inspection, we’ll cover return shipping.

Payment

Unfortunately, GiggleGlow does not offer cash on delivery (COD). This helps us keep transactions secure and efficient—COD can cause delays, errors, or extra costs that might disappoint little ones waiting for their new toy.

Instead, we provide a variety of convenient payment options, including major credit cards (Visa, Mastercard, American Express), debit cards, and digital wallets like PayPal and Apple Pay. All transactions are protected by top encryption, so your payment details stay safe. These methods also make returns or refunds smoother if needed.

Yes! We’ve partnered with Afterpay to offer flexible payment options for customers worldwide, including those in Los Angeles. With Afterpay, you can split your purchase into four equal, interest-free payments, due every two weeks—no hidden fees if you pay on time.

This option works for most toys, making it easy to stock up on birthday gifts, holiday presents, or everyday play essentials without waiting. Just pick Afterpay at checkout, create an account (or log in), and follow the steps to complete your order. Your toys will ship as usual, so the fun can start sooner while you manage payments on a schedule that works for your family.